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What is e-challan? e-Challan is a sophisticated software application comprising Android based mobile app and web interface, developed for the purpose of providing an comprehensive solution for Transport Enforcement Officers and Traffic Policemen. This app-cumapplication is integrated with Vahan and Sarathi applications and provides a number of user-friendly features while covering all major functionalities of Traffic Enforcement System.   This is an end to end automated system with digital interface for all the stakeholders in purview of challan eco-system. The application offers customized interfaces for the following stakeholders: ‣ Enforcement officers ‣ Citizens (private or commercial car owners/drivers) ‣ State transport office ‣ Regional transport/Traffic office ‣ NIC admin ‣ Ministry of Road and Transport   The application introduces a novel concept of using mobile based app for issuing eChallan. The mobile based access to the system is available only to enforcement officers through android smart phones. While the web based access is available to all the rest of the stakeholders, mobile based access ensures the services are available anytime anywhere. This application is built in line with the requirements of Vahan 4 and Sarathi 4 and shall be accessing and updating data from/to national databases.   Connecting all the stakeholders through a common system will ensure data integrity, reliability and transparency.
E-CHALLAN Benefits ‣ Efficient use of technology in providing an easy, efficient and comprehensive traffic enforcement system – which will ensure nation-wide data sharing and lead to better traffic discipline and road safety. ‣ The system aims to provide a perfect solution for the current challenges which the transport departments is facing with respect to issuance of traffic challans, managing records/ back-end operations, tracking offence history, payments, reports etc. by leveraging latest technologies which are easy to use, adapt and implement at the ground level. ‣ Connecting all the stakeholders through a common system which is ensuring data integrity, reliability and transparency. End to end automation of the process will ensure efficiency at each level of users. 100% digitization and documentation of records will help in improving the visibility on offenders, types of offences frequently committed, payments received on time etc. ‣ Minimizing time and efforts of citizen in making payments or follow-up actions which they face after getting challan on Road ‣ Minimizing Revenue loss and enhance transparency ‣ Providing real time Road Safety implementation report to the Ministry/ State Govts for data driven policy making. ‣ Easy and efficient challaning option for Transport Enforcement Officers and Traffic Police officers Completely customizable as per state/ department requirements ‣ Central Monitoring of Road Safety Policy implementation. ‣ No duplicate or fake challans (Comprehensive monitoring, audit option for each individual challan or concerned official by department remotely) ‣ Online payment of challans by citizen “anytime and anywhere” ‣ Court disposal will reflect directly to citizen / Department page. It will save lots of efforts and time of citizen and department officials. ‣ Any transaction on concerned vehicle/license will get blocked at RTO in case of pending challan ‣ Subsequent penalty to accused owner at all the state where challan is implemented. This will stop revenue loss of States.
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e-challan Enablers ‣Government Process Reengineering eChallan system envisages a complete shift of traffic enforcement operations from a primarily manual process to a technology-intensive process – which is much more efficient, comprehensive, transparent and at the same time very user-friendly. The process of challan issuance and disposal, management and monitoring of concerned staff and their performance, payment collection system and so on – all are set to be provided on a technological platform. Monitoring, Reporting, Back-end processing and integration with concerned stake-holders are all going to be much more comprehensive and feature-rich. ‣Capacity Building Comprehensive training and hand-holding to all operational staffs of the concerned department (Transport Enforcement/ Traffic Police) provided before and after implementation. Starting with demonstration of app/application to top-level officials, to detailed training schedule to operational staff, field level run with actual device and then finally to real challaning operations – at all stages, complete support is provided by NIC support team. ‣State-wise, department-wise customization eChallan is a generic app/ application which can be used by all states (both Transport Enforcement and Traffic Police) as deployed on a common platform. However, all necessary configurations, customizations and additional enhancements are taken care of and integrated into the system as per the requirements of the state/ department, in order to meet specific acts/ rules/ processes/ formats/ protocols etc.
Value Indicators ‣Learnings for sharing eChallan system has evolved through a process of learning, changes and enhancements. In the process of implementation in different states, various new requirements, situations, issues etc. have provided a rich learning experience and opportunities – which have made the product more robust and richer in terms of features, functionalities and security. A host of sophisticated tools and technologies and also management and support processes have been incorporated to make the project a success. ‣ Digital Empowerment Payment of Challans is facilitated through various options like Online Payment, PoS based payment – both on-spot and through portal. Although this is primarily a departmental app/ application (from Transport and Traffic Police), however, concerned citizen is also automatically made a stakeholder so that he/she can make challan payments through digital mode or follow-up/ grievance options etc. by logging into the portal. The system has provided bi-lingual support (Hindi and English) as of now. But shortly, state-specific language customization option is being provided as per the requirements received from users.
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